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pandanda FAQ
Why does the game feel slow or sluggish?
Why can’t I connect to the server?
What is a web browser cache?
How do I clear my web browser's cache?
How do I know what version of Flash I have?
How do I install the latest version of Flash?
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pandanda faq Why does the game feel slow or sluggish? pandanda faq
The performance of Pandanda can be affected by many different things including server population, your computer’s speed, and the size of your web browser window. If you are experiencing performance slowdowns, here are some things you should try:
  • Make sure no other applications are running on your computer other than your web browser.
  • Do not download music or video while playing Pandanda.
  • Close any other tabs you have open in your web browser.
  • Shrink the game size by shrinking your web browser window, or by clicking the “Small” button in the blue bar located above the game.
  • Open the Options panel from inside Pandanda and uncheck the “Graphics Smoothing” box.
  • Sometimes it may help to reboot your computer if you have not done so in several days.
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pandanda faq Why can’t I connect to the server? pandanda faq
It’s possible that Pandanda is currently down. Please visit the Pandanda website and check under the News section to see if the servers are down for maintenance. If the servers are not down for scheduled maintenance, here are some things you should try:
  • Make sure no other applications are running on your computer other than your web browser.
  • Make sure you are not downloading music or video.
  • Clear your browser’s cache.
  • Make sure you have the latest version of Flash installed.
  • The server may be super busy. Please wait a little while then try connecting again.
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pandanda faq What is a web browser cache? pandanda faq
Your web browser’s cache (pronounced “cash”) is a temporary storage area on your computer. As you surf the web, your web browser will automatically save some of the web pages you visit to your computer’s hard drive. This is called caching and it is useful to help web pages load faster when you visit them often. Caching is handled and controlled by your web browser.
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pandanda faq How do I clear my web browser's cache? pandanda faq
Sometimes the web browser may load old cached files instead of loading new files from the game servers. This could cause the game to not fully load or load incorrectly and you will want to clear your web browser’s cache. You should not have to do this very often and only if you are experiencing problems. To clear your web browser’s cache, follow the directions below for the specific web browser you are using.
  • Internet Explorer 6
    • From the Internet Explorer menu bar, select “Tools” then “Internet Options”
    • Under the “General” tab find “Temporary Internet Files”
    • Click the “Delete Files…” button
    • Make sure the check box next to “Delete All Offline Content” is selected
    • Click “Ok”
    • Click “Ok” on the popup
    • Close and restart Internet Explorer

  • Internet Explorer 7
    • From the Internet Explorer menu bar, select “Tools” then “Internet Options”
    • The “Internet Options” window will pop up
    • Under the “General” tab find “Browsing history”
    • Click the “Delete…” button
    • Next to “Temporary Internet Files” click the “Delete files…” button
    • A popup message will say “Are you sure you want to delete all temporary Internet Explorer files?”, click “Yes”
    • Close the “Internet Options” window
    • Close and restart Internet Explorer

  • Firefox
    • From the Firefox menu bar, select “Tools” then “Clear Private Data…”
    • The “Clear Private Data” window will pop up
    • Make sure the check box next to “Cache” is selected
    • Click the “Clear Private Data Now” button
    • Close and restart Firefox

  • Safari
    • From the Safari menu bar, select “Safari”
    • The “Safari” window will pop up
    • Select “Empty Cache”
    • Let go on "Empty Cache"
    • Close and restart Safari

  • Chrome
    • Click the wrench icon on the browser toolbar
    • Select "Tools"
    • Select “Clear browsing data...”
    • In the dialog that appears, make sure "Empty the cache" is checked
    • Click "Clear browsing data"
    • Close and restart Chrome
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pandanda faq How do I know what version of Flash I have? pandanda faq
You can click the link below to check which version of flash you have installed.

Adobe Flash version check
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pandanda faq How do I install the latest version of Flash? pandanda faq
It's always a good idea to keep your Flash player up to date. Adobe continually updates Flash with bug fixes, security enhancements, and performance improvements. You can download the latest version of Adobe Flash by clicking the link below.

Get Adobe Flash
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